Return & Refund Policy

At ZALVUN, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from what was ordered, please contact us so we can assist you.

Returns

To request a return, please contact us within 7 days of receiving your order.

Items must be:

• Unused and in their original condition
• In the original packaging, where applicable
• Free from damage caused after delivery

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible. We may ask you to provide photos or videos of the item and packaging so we can review the issue.

Refunds

Once your return or issue has been reviewed and approved, we will inform you about the available refund option and processing time.

Refunds may be issued according to the original payment method or another agreed method, depending on the order and payment method.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without their original condition/packaging may not qualify for a return or refund.

Order Cancellation

If you want to cancel an order, contact us as quickly as possible. Cancellation may not be possible once the order has been processed or shipped.

Important Note

Return and refund eligibility may vary depending on the circumstances of each order. Please contact ZALVUN Customer Support before sending any product back.

ZALVUN — Quality You Can Feel. Style You Can Trust